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退款政策

EASTWOOD LIVING RETURNS & REFUNDS POLICY

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RETURNS & EXCHANGES

1. If you are not completely satisfied with your purchase within 3 days upon receipt of the Products, you may exchange the Product with a substitute equivalent to the items amount. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original packaging. This policy is applicable only to those products which do not fall under the list of non-refundable items/provided on our store. If 3 days have gone by upon receipt of your Products, unfortunately we can’t offer you a refund or exchange. 

2. All items must be received by Eastwood Living in order for a customer to be eligible for a exchange. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.

3. We will arrange for a pickup to your address with a minimum shipping fees of RM10 and maximum fees of RM300. You shall ensure that you are available when the pickup is arranged. In the event that a there was a failed pickup not due to our own errors, we reserve the right not to accept the returns/exchanges.

4. Your returned Products are usually received and accepted within a set number of days after the return pick up. Returns handling time will vary depending on the courier that we have selected.

5. The lead time for exchanging Products may vary, we will informed you on the lead time. 

6. Please contact our customer service at sales.eastwoodliving@gmail.com and provide your Order number, your name and address, details of the Product (with clear images).


FAULTY PRODUCT

1. All product descriptions, information, and materials on this store are provided "as is," with no express, implied, or other guarantees of any kind, whether express, implied, or otherwise.

2. Product image as seen on this store may slightly differ from the actual product that you receive.

3. If the item you received is faulty, please contact our customer service at sales.eastwoodliving@gmail.com and provide your Order number, your name and address, details of the Product (with clear images).

4. Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement via email as soon as practicable.

5. Under the event that we are not able to issue a replacement for your items, we will refund you the item amount.

6. Eastwood Living may at its discretion refuse to process a replacement/exchange order.

7. In the event the Product returned is not faulty, we may at our discretion decide not to replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees or the payment details that you provided to us when you made your Order. We shall not be liable to you for any losses, liabilities, costs, damages, charges, or expenses as a result.

8. Replacement of faulty products does not include issues resulting from normal wear and tear, improper care, or accidental damage.

 

NON REFUNDABLE/CANCELLABLE PRODUCTS

  • All Products listed under the Furniture Category
  • All Products listed under the Rug Category
  • All Products listed under the Wall Art Category

 

LATE OR MISSING REFUNDS

Any refunds processed shall be via the original payment method.

1. If you haven’t received a refund yet, first check your bank account again.

2. Then contact your credit card company, it may take some time before your refund is officially posted.

3. Next contact your bank. There is often some processing time before a refund is posted.

4. If you’ve done all of this and you still have not received your refund yet, please contact us at sales.eastwoodliving@gmail.com.

 

CANCELLATION FEES (IF APPLICABLE)

1. Cancellation can only be made within 24 hours from the purchase date.

2. Cancellation fees of up to 30% of total merchandise value for orders after 24 hours. This policy only applies to orders that had not been dispatched. This policy is applicable only to those products which do not fall under the list of non-refundable items/provided on our store.

3. Once an Order has been dispatched it may not be cancelled and the item must instead be remedy to Return & Exchanges clause above.

4. Eastwood Living may at its discretion refuse to process a cancellation order however may offer a exchange of Products as a substitute remedy.

5. Please contact our customer service at sales.eastwoodliving@gmail.com and provide your Order number, your name and address.

 

RIGHT OF REFUSAL OF SERVICE

1. We reserve the right of refusal of service against intolerable, rude and disrespectful customers in order to protect our well being of our team members.

2. In the event that the circumstances arises, we will issue a refund immediately. 

3. We do not, however, discriminate against patrons based on race, color, religion, or national origin. 

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