Delivery Information

Affordable and Safe Delivery 

We have always strive for fast and affordable delivery. Prioritising our customers orders have always been our priority, and we are always for solutions. 

Delivery Charges by Courier Services

West Malaysia

Standard Delivery 

First 3 kgs — RM 10.00

Subsequent kgs — RM 1.50 / kg

  • Delivery charges by courier will be based on total weight.
  • Order will be processed and dispatched around 1 - 5 working days.
  • Customers will receive a courier tracking number.

*Subject to item's availability, customers may receive part of the item ordered. Your remaining item's will be processed and dispatched upon arrival.

East Malaysia

Standard Delivery

1 to 2 kgs — RM 50.00

2 to 3 kgs — RM 70.00

  • Delivery charges by courier services to East Malaysia will be based on total weight.

  • Order will be processed and dispatched around 1 - 5 working days and subject to item's availability.

  • Made to order item's and pre-order item's will have a longer dispatch time.

  • Estimate time of arrival varies from different courier services. 

  • Customers will receive a courier tracking number.


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Furniture Delivery Charges by Logistics Partners

Klang Valley

States includes:

  • Selangor
  • Kuala Lumpur
  • Putrajaya

Standard Delivery 

First 3 kgs — RM 10.00

Subsequent kgs — RM 1.50 / kg

  • Furniture delivery charges are based on either volumetric weight or actual weight depending which is higher.
  • Customers may expect an email from sales.eastwoodliving@gmail.com.
  • Our logistic partners may contact you prior to your delivery date.
  • Self-assembly for furniture items. All our items are easy to assemble. Contact us if you have any questions.
  • Delivery time frame may extend if customer does not accept the first delivery scheduled. Customer shall wait for the next delivery schedule by our logistic partners.

Express Delivery — Same Day Delivery

Contact us at sales.eastwoodliving@gmail.com for an estimates as per below:

Subject*: EXPRESS SHIPPING #XXXXX

Body*: Delivery Address and Contact Number

  • Customers will receive a door-to-door estimates by email or WhatsApp.
  • Customers may have to pay extra for express delivery option.
  • Express delivery are subjected to terms & conditions. 

Peninsula Malaysia

States includes:

  • Perlis
  • Kedah
  • Penang
  • Perak
  • Kelantan
  • Terrangganu
  • Pahang
  • Negeri Sembilan
  • Melaka
  • Johor

Standard Delivery 

First 3 kgs — RM 12.00

Subsequent kgs — RM 1.80 / kg

  • Furniture delivery charges are based on either volumetric weight or actual weight depending which is higher.
  • Customers may expect an email from sales.eastwoodliving@gmail.com.
  • Our logistic partners may contact you prior to your delivery date.
  • Self-assembly for furniture items. All our items are easy to assemble. Contact us if you have any questions.
  • Delivery time frame may extend if customer does not accept the first delivery scheduled. Customer shall wait for the next delivery schedule by our logistic partners.

East Malaysia

Sea Freight Delivery Only  

  • Furniture delivery charges are based on cubic meter.
  • Order will be processed and dispatched around 1 - 5 working days and subject to item's availability.
  • Customers may expect an email from sales.eastwoodliving@gmail.com as there may be additional shipping charges unaccounted for.
  • Our logistic partners may contact you prior to your delivery date.
  • Estimate time of arrival 14 working days.
  • Made to order item's and pre-order item's will have a longer dispatch time.

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Delivery Timeline

  • Items in stock — 1 to 14 working days
  • Items that are out of stock — 1 to 4 weeks
  • Made to order items — 2 to 5 weeks
  • Pre-order items — 2 to 5 weeks (depending on the items)

*For more accurate delivery lead time on out of stock and pre-order items, kindly email us at sales.eastwoodliving@gmail.com

 

What are pre-order items?

Each product is made especially for you—to your specifications—and will undergo rigorous quality control checks throughout the production and delivery process.

Our process is comprehensive and complex, which means lead-times can differ depending on the product. We want to ensure that you are pleased with your order, so we take care to deliver the highest-quality products for our customers.

Note: We reserves the right to change the prices of the products at any given time without further notice.

What happens if an order is delayed?

Unlike the traditional furniture industry norm, we require our factories to conduct quality checks on every single product. If your order fails to pass our stringent quality control protocol, we will immediately begin manufacturing a replacement product at no cost to you. We're also happy to give you a 10% discount coupon to use on a future purchase because we appreciate your company.

Installation Requirements

Our items are easy to assemble and install, if you would like to request for assistance in installation, we will have additional charges. Kindly email us at sales.eastwoodliving@gmail.com. Only applicable to Kuala Lumpur & Selangor only.

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